Privacy & Data Security Policy

  1. Consent
    • 1.1. By visiting this website https://billcut.com/data-security ("Website") you agree to be bound by the terms and conditions of Billplan Fintech Private Limited (“Billcut”)'s Privacy & Data Security Policy. If you do not agree please do not use or access this Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy & Data Security Policy. This Privacy & Data Security Policy is incorporated into and subject to the Terms of Use provided at https://billcut.com/termsAndCondition ("Terms of Use").
    • 1.2 This Privacy & Data Security Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Privacy & Data Security Policy periodically.
    • 1.3. We communicate with You by email, SMS or by posting notices on the website. For contractual purposes, You consent to receive communications from us electronically and You agree that all agreements, notices, disclosures and other communications that we provide to You electronically satisfy any legal requirement that those communications be in writing.
  2. No Warranties
    • 2.1 This Website including the information and materials, and any software made available, are provided “as is” and “as available” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose or warranty of any kind, express or implied, regarding third-party content. Billcut shall take commercially reasonable endeavors to keep the Website free from any kind of unauthorized access, computer viruses, however, Billcut cannot warrant that the Website shall be free of any computer viruses or any unauthorized access. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet.
  3. Limitation of Damages
    • 3.1. In no event shall Billcut or any of its subsidiaries, affiliates, their directors, officers, employees, representatives, and service providers be liable to any entity for any direct, indirect, special, consequential, or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this website or any linked website, even if Billcut is expressly advised of the possibility of such damages. Billcut accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
    • 3.2. In the event Billcut is found liable, despite the limitation above, for any proven and actual loss or damage which arises out of or in any way connected with any of the occurrences described above, then you agree that the liability of Billcut shall be restricted to, in the aggregate, any service/transactional fees paid by you to the Billcut in connection with such transaction(s) on this Website, if applicable.
  4. Security
    • 4.1. We store your credit card data to clear off your bills.
    • 4.2. All the PII data collected is stored securely and is shared only with underwriting NBFCs/Bank with your consent.
    • 4.3. Our servers are hosted on AWS which is a PCI-DSS compliant environment: https://aws.amazon.com/compliance/pci-dss-level-1-faqs/
  5. Unlawful Use of This Website
    • 5.1. We reserve the right to investigate complaints or reported violations of this Privacy & Data Security Policy and to take any action as deemed appropriate including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to users profiles, e-mails, addresses, usage history, posted materials, IP addresses and any other information if required by the appropriate authorities.
  6. Governing Law and Jurisdiction
    • 6.1. This Website is for informational purposes only and should not be construed as technical advice of any manner you are solely responsible for any act or transaction undertaken by you. By viewing/accessing the Website you agree to the exclusive jurisdiction of courts at Delhi, India in respect of any action arising there from or related thereto.
  7. Sharing of Personal Information
    • 7.1 With consent
    • 7.2 With third parties for service delivery
      • 7.1. You consent to the use of your personal information by Billcut and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy & Data Security Policy for providing you services and products including but not limited to personal loans. Billcut reserves the right to use the information to provide the you a more personalized online experience.
    • 7.2. We use the information we collect to:
    • 7.2.1. Provide you the services that you have requested.
    • 7.2.2. Tell you about exciting offers which we think you will value.
    • 7.2.3. Customize the content and advertising that you see on the Website.
    • 7.2.4. Improve your experience on the Website and with Billcut.
    • 7.2.5. As otherwise described to you at the point of collection or with your consent.
    • 7.2.6. As permitted by applicable law, to assist us in advertising our products and services in various mediums including, without limitation, sending promotional emails, advertising our services on third party sites and social media platforms, direct mail, and by telemarketing.
    • 7.2.7. To protect our customers, employees or property — for instance, to investigate fraud, harassment or other types of unlawful activities involving Billcut or its affiliates and third parties that we do business with, and to enforce this Privacy & Data Security Policy, as well as our Terms of Service.
    • 7.3. Billcut shall share personal information about you with partners or affiliated companies to provide products or services you’ve requested or to suggest products and services suitable for you.
    • 7.4. Billcut provides the information to trusted partners who work on behalf of or with Billcut. These companies may use your personal information to help Billcut communicate with you about offers from Billcut and our marketing partners. However, these companies do not have any independent right to share this information.
    • 7.5. Billcut may share your information with its business partners who provide services, who are NBFC, who sponsor an event, or who jointly offer a service or feature with BillCut.com.
    • 7.6. Billcut shall transfer information collected from you if Billcut is acquired by or merged with another company.
    • 7.7. We may disclose the information we collect from you in order to comply with applicable law, judicial proceedings, a court order, or other legal process. We may disclose the information collected from you if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, as evidence in litigation in which we are involved, or as otherwise required by law.
    • 7.8. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
    • 7.9. From time to time, we may seek your consent to use your information for a purpose not described in this Privacy & Data Security Policy. We may also share your personal information with third parties under other circumstances where we have your consent for specific purposes.
    • 7.10. You may choose to give us personal information, such as your name, contact number, address or e-mail id that may be needed, for example, to correspond with you, to participate on the site, or to apply for a Loan.
    • 7.11. We sometimes collect anonymous information from visits to our Website to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on our Website, but we do so in ways that keep the information anonymous. Billcut or its affiliates or vendors may use this data to analyse trends and statistics and to help us provide better customer service. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level.
    • 7.12. We maintain standard call and IP logs that record data about all users who call us and/or access our Website. We store this information for providing services and as an analysis tool. All call logs are stored securely and may only be accessed by our employees or designees on a need-to-know basis for a specific purpose. We use call log information to help provide our members the efficient services under this membership. We collect IP address of all visitors to the Website.
    • 7.13. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
    • 7.14. We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender email id with details of the correction requested.
    • 7.15. Billcut may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘opt-out’ of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and, in the event, that you choose to not receive such mailers, we will take all steps to remove you from the list.
    • 7.16. Billcut provides links to web sites and access to content, products and services from third parties, including users, advertisers, affiliates, service providers and sponsors of the Website. You agree that Billcut is not in control of and is not responsible for the availability of, content provided on, accuracy and completeness of information on, third party web sites. The User is requested to peruse the policies posted by such third party web sites regarding their Privacy & Data Security Policy and terms of use, before using/accessing such web sites.
    • 7.17. You consent BillCut to communicate with you via Calls, SMS, WhatsApp messages, Emailers etc.
    • 7.18. Billcut is not responsible for third party content accessible through the Website, including opinions, advice, statements and advertisements, and you shall bear all risks associated with the use of such content. Billcut is not responsible for any loss or damage of any sort user may incur from dealing with any third party.
    • 7.19. In the event, you intend to delete the information submitted by you to Billcut from Billcut’s database, you shall inform us about the same at info@billcut.com. It is clarified, that after such request, you will not be able to access all the services and content available on the Website.
  8. Cookies
    • 8.1. A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
    • 8.2. We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.
    • 8.3. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
    • 8.4. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties and you shall be solely responsible for accepting such third-party cookies.
  9. User Generated Content
    • 9.1. We may invite you to post content on the Website, including your comments, pictures, and any other information that you would like to be available on the Website. If you post content on the Website, the information that you post will be available to other visitors of the Website. If you post your own content on the Website, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Privacy & Data Security Policy, the law, or your personal privacy. You shall be solely responsible for any such information, picture, review, content, remarks, etc. posted by you.
  10. How To Contact Us
    • 10.1. If you have a technical or general support question, please mail us at corporate@billcut.com to reach out to us directly.
  11. Data Collected by Us
    • 11.1. We collect your PAN Card which is voluntarily provided by you to us. We use this for fulfillment of our services which includes but is not limited to assisting our partner Banks/NBFCs in providing the facility opted voluntarily by the user on BillCut’s platform - validate your identity, map you to your credit report, share with our underwriting partner Banks or NBFCs with your consent.
    • 11.2. We collect your KYC data only for the purpose of fulfillment of our services including but not limited to assisting our partner Banks/NBFCs in providing the facility opted voluntarily by the user on BillCut’s platform.
    • 11.3. We collect your employment and other personal information if you submit any forms on our website for the purpose of fulfillment of our services which includes but is not limited to assisting our partner Banks/NBFCs in providing the facility opted voluntarily by the user on BillCut’s platform.
  12. Grievance Officer
    • 12.1. In accordance with the Information Technology Act 2000 and rules made thereunder, the details of the Grievance Officer are as follows –

    13. Name

    :Mr Tanish Sharma(Co-Founder)

    Email

    :tanish@billcut.com

    Time

    :9:30am-6:30pm (Monday-Friday)

    Mobile

    :+91-7299805100 (on working days during working hours)

    Office

    :Office 433, DLF Prime Towers, Okhla Phase 1, New Delhi - 110020

Data Protection clause for Privacy policy

BillCut is committed to protecting the confidentiality, integrity, and privacy of your personal and credit-related information in accordance with the provisions of the Credit Information Companies (Regulation) Act, 2005 (CICRA), the relevant rules and guidelines issued by the Reserve Bank of India (RBI), and applicable data protection laws including the Information Technology Act, 2000.

This section summarizes our full Data Protection Policy, which governs the collection, usage, storage, sharing, and protection of your personal and credit-related data.

1. Lawful Collection and Use

We collect and process personal and credit-related information strictly for lawful purposes such as identity verification, credit assessment, reporting to credit information companies, compliance with regulatory obligations, and service delivery. Data is only used for the purpose for which it was collected or as required under law.

2. Consent and Transparency

We ensure that your data is collected with informed consent where applicable. You are notified of the nature and purpose of the data collection at the time of collection, as per the regulatory requirements.

3. Data Minimization and Purpose Limitation

We limit the collection and processing of data to what is directly relevant and necessary for the intended purpose. We do not use your information for purposes unrelated to the services we provide, unless legally obligated.

4. Data Accuracy and Correction

We take reasonable steps to ensure that personal and credit data is accurate and up-to-date. You have the right to access and correct any inaccuracies in your data, and can raise disputes regarding your credit information through appropriate channels.

5. Storage and Retention

Personal data is retained only for as long as required to fulfill its purpose, or to meet legal, regulatory, or contractual obligations. After the retention period, we securely delete or anonymize the data in compliance with applicable laws.


We strictly adhere to RBI guidelines, ensuring your explicit consent for all data collection, use, sharing with any third parties, and retention. You have the choice to deny non-essential data use, control disclosure, and withdraw consent, and we honor your "right to be forgotten" (data deletion) unless legally required to retain it.

6. Data Security and Confidentiality

We maintain industry-standard technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encrypted data transmission and storage
  • Secure authentication and access control
  • Regular audits and vulnerability assessments

7. Sharing with Credit Information Companies

We may share your personal and financial data with RBI-licensed Credit Information Companies (Experian) in compliance with CICRA, solely for the purpose of credit reporting and risk assessment. Such sharing is governed by regulatory agreements and strict confidentiality obligations.

8. Data Subject Rights

As a data principal, you have the right to:

  • Access your personal and credit information
  • Know the third parties with whom your data has been shared
  • Withdraw consent, where applicable (subject to legal limitations)

9. Redressal and Grievance Mechanism

You may contact our designated Grievance Officer for any concerns or complaints regarding your personal or credit data. All complaints will be addressed in a timely manner in accordance with the grievance redressal mechanism under CICRA and RBI guidelines.